News
Trends that matter to owner-run businesses
Short, sourced notes on AI, CRM and small business technology, and what each one means for you.
Small businesses are building AI faster than they govern it, Pax8 finds
Oct 12, 2026 · Pax8. A four-country survey finds 35 percent of AI-engaged small businesses discovered unapproved AI tools or agents.
Microsoft brings CRM into the flow of work with 30 new Dynamics 365 skills
Oct 8, 2026 · Microsoft. Microsoft puts customer records inside Teams and Copilot. The lesson for a small business is connected systems.
Two-thirds of U.S. small businesses now use AI, Chamber report finds
Oct 2, 2026 · U.S. Chamber of Commerce. 66 percent of small businesses use AI, up 8 points in a year. What that does and does not tell an owner.
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