What was announced
- 30 new skills. Pre-built skills across Dynamics 365 Sales, Customer Service and Customer Insights, for use in Microsoft's Copilot experiences.
- CRM inside Teams. Dynamics 365 CRM in Teams entered public preview, bringing customer context, updates and supported actions into Teams conversations so people do not switch to a separate CRM window.
- Phased rollout. Rollout began October 8, 2026 and requires Microsoft licensing and administrator activation, according to Microsoft's rollout notice.
What it means for an owner-run business
The direction is clear: customer records are moving into the tools people already work in, and tools are being connected instead of kept in separate apps. You do not need Dynamics 365 for that idea to apply to you.
A small business gets the same benefit by keeping leads, conversations and follow-ups in one place, with a clear record of every conversation and a person approving important messages. Read getting found is only the beginning for how the pieces connect.
Source
Microsoft Dynamics 365 Blog, Bring Microsoft Dynamics 365 into the flow of work with 30 new CRM skills, October 8, 2026, and Microsoft's rollout notice MC1492151.